Stocked items typically ship 1-2 business days after your order is placed. If the item(s) you are ordering are custom or painted, your order may take up to 15 business days to ship
FAQs
Order Info
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How long will it take for my order to arrive?
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What does next day shipping mean?
Next day shipping is an option provided by Fedex. It means that once your order is complete or ready for shipment, that we will ship it next day to arrive the following business day.
*Saturday delivery is an extra fee and not an available option on our website*
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Do you offer expedited shipping?
Yes, expedited shipping can be chosen during the checkout process. For overnight shipping, please contact our customer service team prior to placing your order. Please note, if the product is custom or painted, this does not expedite the lead time to manufacture the product.
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Where's my order?
Login to your account at the top of the page. Choose the “My Orders” section. Click………
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Can I use my tax exempt status online?
No, please call our Customer Service Team at 1-800-426-9784 to place a tax exempt order.
Returns
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What is your return policy?
Please contact customer service at 1-800-426-9784 or schuttstore@schutt-sports.com for return instructions. Visit the Return page for more specifications.
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Can I return my custom painted helmet?
Custom painted helmets are painted specifically to your specifications. They cannot be returned. If the fitting is not right, a new liner can be ordered in a different size.
Helmet Fitting and Paint Styles
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How do I properly fit my helmet?
Please see the fitting guide section on our website. This section has information about both baseball/softball and football fitting.
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What is the difference in paint finishes?
- Molded helmets are unpainted shells. They are made of either ABS or PCA plastic depending on the helmet type.
- Matte Finish helmets have a matte clear finish applied to them that reduces the shine and makes them appear “flat”.
- Painted helmets are molded helmets that have a paint color and high gloss finish added to them. This helps make them shine brighter.
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Why don’t the colors of the helmet appear exactly as they did on my screen?
Helmet colors will vary with screen settings. Each helmet is hand painted and may not appear exactly as the other helmets.
Helmet Care
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How do I care for my football helmet?
Maintenance of the Schutt Helmet System is very simple. Any worn component part is easily replaced or changed, and if a fitting adjustment needs to be made, accessory parts are available from your local Schutt Sports Dealer. The 8500 Sideline Kit is pre-packaged with many of the items needed to perform the routine maintenance for your helmets. If your Schutt helmet has an AiR liner- It should be checked periodically to see that proper air pressure is maintained for the liner system.
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Can I clean my football helmet?
If the helmet shell requires cleaning to remove old decals, residue, scuff marks, etc., the model 7759 Helmet Care Kit is recommended for this purpose. This kit contains cleaners, polish, and sanitizer to clean 200-300 helmets. Other products may void warranties and could affect the protective capabilities of the helmet. DO NOT apply solvents or strong cleaning agents to the helmet shell, liner or interior parts. If you have a question whether a solvent or cleaner is approved, please contract Customer Service. The outside WARNING label must stay on the helmet, if it comes off in cleaning, please contact Customer Service for new labels.
WARNING
Scientists have not reached agreement on how the results of impact absorption tests relate to concussions. No conclusions about a reduction of risk or severity of concussive injury should be drawn from impact absorption tests.
NO HELMET SYSTEM CAN PREVENT CONCUSSIONS OR ELIMINATE THE RISK OF SERIOUS HEAD OR NECK INJURIES WHILE PLAYING FOOTBALL.
Keep your head up. Do not butt, ram, spear or strike an opponent with any part of the helmet or faceguard. This is a violation of football rules and may cause you to suffer severe brain or neck injury, including paralysis or death and possible injury to your opponent. Contact in football may result in Concussion/Brain Injury which no helmet can prevent. Symptoms include loss of consciousness or memory, dizziness, headache, nausea or confusion. If you have symptoms, immediately stop and report them to your coach, trainer and parents. Do not return to a game or contact until all symptoms are gone and you receive medical clearance. Ignoring this warning may lead to another and more serious or fatal brain injury.
NO HELMET SYSTEM CAN PROTECT YOU FROM SERIOUS BRAIN AND/OR NECK INJURIES INCLUDING PARALYSIS OR DEATH. TO AVOID THESE RISKS, DO NOT ENGAGE IN THE SPORT OF FOOTBALL.
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