FAQs

Order Info
  • How long will it take for my order to arrive?

    Stocked items typically ship 1-2 business days after your order is placed. If the item(s) you are ordering are custom or painted, your order may take up to 15 business days to ship

  • What does next day shipping mean?

    Next day shipping is an option provided by Fedex.  It means that once your order is complete or ready for shipment, that we will ship it next day to arrive the following business day.

    *Saturday delivery is an extra fee and not an available option on our website*

  • Do you offer expedited shipping?
    Yes, expedited shipping can be chosen during the checkout process. For overnight shipping, please contact our customer service team prior to placing your order. Please note, if the product is custom or painted, this does not expedite the lead time to manufacture the product.
  • Where's my order?
    Login to your account at the top of the page. Choose the “My Orders” section. Click………
  • Can I use my tax exempt status online?
    No, please call our Customer Service Team at 1-800-426-9784 to place a tax exempt order.
Warranty Information/Returns
  • What is your Helmet Warranty?
    Football Helmet Warranty For complete details on the helmet warranty, warnings and helmet care be sure to review the football helmet fitting guide that can be found on this website. Important — Warranty -— Performance You may replace or change any part or component of the Schutt Helmet System as long as you follow the manufacturer’s guidelines. However, alterations, additions or any component deletions or removals you make to the helmet may void this warranty and could adversely affect the protective capabilities of the helmet. Should there ever be any question regarding the warranty, evaluation or function of a helmet and/or the component parts, please contact Schutt Sports for a free helmet inspection. Paint Warning Substances applied to the helmet shell which are not compatible with the shell material can cause deterioration, embrittlement and/or breakage, thereby exposing the wearer to unnecessary risk and danger. Usage of non-compatible parts, polishes and/or cleaners will render the helmet shell unsafe for further use and will void warranties. Use only Schutt approved primer, paint, thinner, polishes, and cleaners. For proper helmet painting, contact a NAERA Licensed Reconditioner or Schutt Service Center. Failure to comply can destroy shell integrity and void warranties. If you have any questions concerning paint application, please call Schutt Sports at 800.426.9784 Helmet Warranty The warranty for poly-carbonate shells is five (5) years. In order to honor the shell warranty (after the first year of use), reconditioning by a NAERA certified reconditioner is required every other year. Use only factory replacement parts to validate the warranty. The warranty for ABS shells is three (3) years. Although reconditioning is not required to validate the warranty period for youth helmets, it is recommended that a regular repair and replacement program be adopted until the helmet is retired. Air liners are warranted for a period of one (1) year. Helmets covered under the warranties should be returned in whole with all internal components intact to the Schutt Sports dealer from whom purchased, along with evidence of the purchase date, for return to the Schutt Sports Manufacturing Company. Schutt will inspect the helmet and will determine the disposition of repair or adjustments, or replacement free of charge. Use of Third Party and After-Market Products on Schutt Products All Schutt helmets and faceguards are manufactured and certified to meet the current NOCSAE performance standards. Alterations, additions or any component deletions or removals made to the helmet or faceguard that do not follow the manufacturer’s guidelines may void any applicable warranty to the product and will void the NOCSAE certification of the helmet and faceguard. Schutt Sports recommends against the use of any third party, aftermarket product or accessory that alters the fit, form or function of the helmet or faceguard. Third party, aftermarket products that are used on a Schutt helmet and do not follow manufacturer’s guidelines will void the NOCSAE certification and make the helmet or face mask illegal to use in most organized football leagues, games or other activities.
  • What is your return policy?

    Please contact customer service at 1-800-426-9784 or schuttstore@schutt-sports.com for return instructions. Visit the Return page for more specifications.

  • Can I return my custom painted helmet?
    Custom painted helmets are painted specifically to your specifications. They cannot be returned. If the fitting is not right, a new liner can be ordered in a different size.
Helmet Fitting and Paint Styles
Helmet Care
  • How do I care for my football helmet?
    Maintenance of the Schutt Helmet System is very simple. Any worn component part is easily replaced or changed, and if a fitting adjustment needs to be made, accessory parts are available from your local Schutt Sports Dealer. The 8500 Sideline Kit is pre-packaged with many of the items needed to perform the routine maintenance for your helmets. If your Schutt helmet has an AiR liner- It should be checked periodically to see that proper air pressure is maintained for the liner system.
  • What does Schutt Recommend for cleaning and sanitizing helmets and shoulder pads?

    Best way to clean and sanitize a football helmet

    • Commercial cleaners and polishes may damage the helmet shell or liner (and void your warranty)

    • Cleaning should be limited to regular dish soap and water

    • Use a sponge or toothbrush to scrub nooks and crannies

    • Do not submerge helmet in water • Rinse after cleaning and allow the product to completely dry

    • Sanitize using our preferred Diamond Seal Ultra Blitz application by: o electrostatic sprayer set to fine mode (more effective) o traditional spray bottle set to mist mode

    • Apply in a well-ventilated area while wearing a respirator • Spray inside and out and do not wipe off

    • Ultra Blitz’s active ingredient remains effective for up to 28 days

    • Other systems, like Ozone, can be used for sanitization as well

    NOTE: • Avoid warm, dark, moist storage areas. Proper storage should be in a well-ventilated conditioned space

    Best way to clean and sanitize shoulder pads

    • Wipe it down with disinfectant wipes or regular dish soap and water • Wipe with a wet cloth

    • Allow the pads to completely dry after cleaning

    • Ensure you clean the inside cushion, outside cushion and plastic arches

    • Sanitize using our preferred Diamond Seal Ultra Blitz application by: o electrostatic sprayer set to fine mode (more effective) o traditional spray bottle set to mist mode

    • Apply in a well-ventilated area while wearing a respirator

    • Spray inside and out and do not wipe off - remember to get under the epaulets

    • Ultra Blitz’s active ingredient remains effective for up to 28 days

    • Other systems, like Ozone, can be used for sanitization as well

    • EPA provides a comprehensive list of disinfectants - EPA’s Disinfectants for Use Against SARS-CoV-2 (COVID-19). Not approved for helmet use.

    NOTE:  Avoid warm, dark, moist storage areas - promotes bacterial growth. Store pads and other gear in a well-ventilated conditioned space.

  • What's the best way to clean and sanitize shoudler pads during the season?
    The best way to maintain shoulder pads and other gear is to wipe it down with disinfectant wipes or regular dish soap and water and then wipe with a wet cloth. Allow the pads to completely dry after cleaning. Ensure you clean the inside cushion, outside cushion and plastic arches. Sanitizing, again, can be done by using our Ultra Blitz application sprayed onto all surfaces – remember to get under the epaulets and wear a respirator. Do not wipe off but allow to dry completely. The active ingredient will remain effective for up to 28 days. Similarly, there are other sanitizing systems that can be used. The EPA provides a comprehensive list of disinfectants - EPA’s Disinfectants for Use Against SARS-CoV-2 (COVID-19) – not approved for helmet use. Storage in a warm, dark place while still damp or otherwise not fully dry promotes bacterial growth, so store pads and other gear in a well-ventilated conditioned space.
  • What's the best way to clean and sanitize a football helmet during the season?

    Commercial cleaners and polishes may damage the helmet shell or liner (and void your warranty), so cleaning should be limited to regular dish soap and water. Use a sponge or toothbrush to scrub nooks and crannies.  Do not submerge helmet in water. Be sure to rinse after cleaning and allow the product to completely dry.

    Sanitizing can be accomplished by using our preferred Diamond Seal Ultra Blitz application via a traditional spray bottle set to mist mode or more effectively using an electrostatic sprayer set to fine mode.  Spray inside and out and do not wipe off.  Ultra Blitz’s active ingredient remains effective for up to 28 days. Application of Ultra Blitz should be done in a well-ventilated area while wearing a respirator.  Other systems, like Ozone, can be used for sanitization as well.

    Avoid warm, dark, moist storage areas.  Proper storage should be in a well-ventilated conditioned space.